Widerrufsrecht

Return Policy of Myo Functional

Introduction:
At Myo Functional, we are committed to ensuring our customers' satisfaction. If you are not completely satisfied with your purchase, you may return it under the terms and conditions outlined below.

Return Address:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@myo-functional.com. Please note that returns will need to be sent to the following address:

Myo Functional
Rua do Passal N7, São Romão de Neiva
4935-537 Viana do Castelo
Portugal

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@myo-functional.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@myo-functional.com.

Products Eligible for Return and Exchange:

• We accept returns and exchanges for both defective and non-defective products.
• Only products that are in new condition and in their original packaging are eligible for return or exchange.

Return and Exchange Timeframe:
In accordance with the Right of Withdrawal stipulated by European Union legislation, customers have up to 14 days after receiving the product to initiate a return or exchange without the need for justification.

Return Method and Cost:

• Returns and exchanges must be sent back by post.
• The customer is responsible for the direct costs of returning the goods. We recommend using a tracked postal service as we are not responsible for items lost or damaged during return shipping.

Refund Process and Timing:

• After we receive and inspect the returned product, the refund will be processed via the original payment method within 2 business days. The time it takes for the refund to appear in your account may vary depending on the payment method.
• No restocking fees will be applied.

Additional Information:

• We reserve the right to refuse returns that do not meet the conditions outlined above.
• Any questions regarding product returns can be directed to our customer service team via email: info@myo-functional.com.

Policy Review:
This policy may be updated to reflect changes in laws or company practices. The revised policy will be published on our website and will take effect immediately.