Refund policy

Return and Refund Policy

At Myo Functional we want you to be completely satisfied with your purchase. This policy explains how to return a product and how refunds work. It does not limit your rights as a consumer under applicable law.

1. Right of withdrawal (14 days)
Under Decree-Law No. 24/2014 and the EU Consumer Rights Directive, you may withdraw from your purchase within 14 days of receiving the product, without giving any reason. For orders with several items delivered separately, the 14 days start when you receive the last item.

2. How to start a return
Send an email to info@myo-functional.com with your order number, the products you want to return and your contact details. You may also use the model withdrawal form available in our Terms of Service. We will confirm your request and send you the return instructions.

After notifying us, you must send the products back within 14 days to:

Myo Functional (RULE'S SCAPE, LDA)
Rua do Passal, N.º 7, São Romão de Neiva
4935-537 Viana do Castelo
Portugal

3. Condition of the products
Products must be returned complete, in their original packaging and in the condition in which you received them, together with proof of purchase. You are responsible for any loss in value caused by handling the products beyond what is necessary to check their nature and characteristics.

4. Hygiene and health protection products
For reasons of health protection and hygiene, products supplied in sealed packaging can only be returned if the seal or packaging has not been opened after delivery (article 17(1)(e) of Decree-Law No. 24/2014). This applies, for example, to MyoTape strips, Myobrace® and other intraoral appliances, LinguaSTIK and oral care products such as GC MI Paste Plus and GC Tooth Mousse. This exception does not affect your rights if the product is defective or not as described.

5. Return shipping costs
When you exercise your right of withdrawal, the direct cost of returning the products is paid by you. We recommend a tracked shipping service, as you are responsible for the parcel until it reaches us. If the product is defective, damaged or not the one you ordered, we pay the return shipping costs.

6. Refunds
We will refund all payments received, including the original standard shipping cost, within a maximum of 14 days from the day we are informed of your decision to withdraw. We may withhold the refund until we have received the products back or you have provided proof of having sent them, whichever comes first. If you chose a shipping method more expensive than our standard option, we only refund the cost of the standard option. The refund is made using the same payment method as the original transaction, unless you expressly agree otherwise, and without any fees. No restocking fees apply. Your bank or card issuer may need a few additional days to show the refund.

7. Exchanges
To exchange a product, return the original item following the steps above and place a new order for the item you want.

8. Defective, damaged or wrong products (legal guarantee)
All products are covered by the legal guarantee of conformity of 3 years from delivery (Decree-Law No. 84/2021). If you receive a defective, damaged or wrong product, please contact us at info@myo-functional.com, ideally with photos, so that we can solve the issue quickly through repair, replacement, price reduction or refund, as provided by law.

9. Returns without prior contact
To make sure your return is processed quickly, please contact us before sending any parcel.

10. Contact
Email: info@myo-functional.com
Phone: +351 965 677 050 (call to a Portuguese mobile network)

Last updated: 11 October 2026